Terms

Terms and conditions

 

Shipping & Delivery

UK Deliveries
We deliver to the UK, including Northern Ireland, the Isle of Man, the Channel Islands and ROI. Urgent Orders Can Be Delivered ‘NEXT DAY’ for a charge of £8.95 – Please ring for this service as not all products are available for delivery next day. Except Next Day orders, all orders are sent DELIVERY SIGNED FOR. You can provide a different shipping address to your billing address in your order processing. If a suitable email address is provided.
Addresses that are incorrectly entered, resulting in lost or undelivered packages will result in additional costs. Please ensure the address is accurate before confirming your order. We accept no liability for innacurate delivery addresses.
Orders are dispatched following the successful processing of your payment. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order. 
Unfortunately we cannot provide a specific delivery time. We would also like to add that any orders placed on Friday or over the weekend will not be shipped until the following week. Delivery is normally within 2-4 working days (usually much quicker), but allow upto 7 days before contacting us. Please make allowances for orders made over the weekend, bank holidays and holiday periods. If there is a delay in processing your order we will inform you by email. 

Deliveries outside UK
We ship to most countries world wide, please use the drop down list to select your country when ‘checking out’. Shipping outside the UK will incur additional charges, Please contact customer services before placing your order . Please be aware, that countries outside the EU may charge import duties – Please check the allowances and duty for your country before placing your order. Allow upto 7 working days for delivery worlwide but can take as long as two weeks. Please get in touch if you have not received your order within two weeks. 

Returns & Replacements

Please provide a return name and address so that we can refund you.

We understand that sometimes mistakes are made when buying our products. If you change your mind for any reason, we will refund the purchase price in full, delivery charges are not refunded.. any item that is returned to us unopened within 5 days. Please return to Bella Clinic,82 Dunboe road, Articlave, Coleraine, Co. Londonderry, BT51 4JR. It is the customer responsibility to organise appropriate delivery 

Damaged or faulty items should be returned to us within 5 days of purchase.We will exchange the items or refund in full any items returned to us within this timeframe.

Ordering

Orders are placed by selecting a product and adding to the shopping bag. The order should then be paid for by using the checkout service. The checkout service will take card payment accepting all major credit cards in the UK. 
If you would like to cancel your order, please get in touch with info@bellaclinic.co.uk  as soon as possible. We cannot cancel orders once the order has been shipped.

Payment, Pricing & Promotions

The currency conversion function of this site gives an approximate figure for the value of your order.  This is becuase we do not know what the conversion rate your bank will apply to your card payment. Please contact your bank to get an exact conversion figure for the value of your order. 

All of our prices shown on this website are inclusive of VAT. We accept the following payment methods: Mastercard, Visa, Visa Debit, Visa Electron. t. If you wish to pay by Credit Card  2% additional charges applies.  It is the resposibility of the customer to ensure all payment details are correctly entered onto our payment form. Please ensure that your billing address matches your registered card address, as this is part of our transaction fraud checks. An alternate delivery address can be selected during the checkout process. 

We take the security of your personal information seriously. We securely store your billing and shipping details including any email addresses. We do not store any payment card information. 

Viewing Orders

Please Login to view the status of orders. Only registered users can view the status of the order.

Updating Account Information

Please Login from ‘My Account’ to view and amend account information.

Discounts and Coupons

A discount or coupon is only valid for the customers that have been assigned the code. They are not transferrable or redeemable for a cash value. Coupons can be applied to the whole shopping basket when checking out e.g. a 10% discount will apply to all products purchased within that basket. Please click on the ‘Shopping Bag’ on the top left of the home page and apply the coupon to the ‘discount codes’ section of the shopping cart. You may need to scroll down to see the discount box. The coupon can only be used once per customer. If you have any difficulties with our discount system.